Questions?
512-777-0154
Shipping policy
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
All our packages are shipped by : FEDEX, DHL or UPS
Where Do We Ship
We currently ship to all 48 contiguous United States, as well as Alaska and Hawaii, and other delivery addresses located in eligible international destinations.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 4-7 Business days |
*This doesn’t include our 1-7 day processing time.
* There is no lead time when items are in stock, to verify your item is in stock contact us at sales@freedomroom.com or 512-777-0154 or Request a quote on the product page, we will get your delivery date expectation.
Brand Shipping Lead Times
--------------------------------------
Aeromist
No lead time, if items are in stock.
Ships in 4-9 days
Airpura
No lead time, if items are in stock.
Ships in 2-5 days
Alfresco Grills
1-4 week(s) lead time
Arkrocket
No lead time, if items are in stock.
Ships in 4-9 days
Austin Air Systems
No lead time, if items are in stock.
Ships in 4-9 days
BBO Poker Tables
No lead time, if items are in stock.
Ships in 4-9 days
Custom orders 3-7 weeks
Brookside Timber Frame
5-10 weeks lead time
Chicago Brick Oven
1-4 week(s) lead time
Crate and Barrel
No lead time, if items are in stock.
Ships in 4-9 days
Crosley
No lead time, if items are in stock.
Ships in 4-9 days
Couristan
No lead time, if items are in stock.
Ships in 4-9 days
Dreampod
1-3 week(s) lead time
Fireside Lodge Furniture
No lead time, if items are in stock.
Ships in 4-9 days
Game Theory Tables
No lead time, if items are in stock.
Ships in 4-9 days
Custom orders 3-7 weeks
Garden House 24
12-14 week lead time
GIK Acoustics
No lead time, if items are in stock.
Ships in 4-9 days
Inovabed
No lead time, if items are in stock.
Ships in 1-3 weeks
KingsBottle
No lead time, if items are in stock.
Ships in 3-9 days
Jackery
No lead time, if items are in stock.
Ships in 4-9 days
LuxCraft
No lead time, if items are in stock.
Ships in 2-7 days
Marshall
No lead time, if items are in stock.
Ships in 4-9 days
Memphis Grills
No lead time, if items are in stock.
Ships in 1-3 weeks
Nature's Head
No lead time, if items are in stock.
Ships in 4-9 days
Ooni
No lead time, if items are in stock.
Ships in 4-9 days
Outdoor Living Today
1-4 week(s) lead time
Outdoor Order
No lead time, if items are in stock.
Ships in 1-4 week(s)
Rawthrills
No lead time, if items are in stock.
Ships in 7-10 days
Sawmill Structures
12-14 week lead time
Senville
No lead time, if items are in stock.
Ships in 1-3 week(s)
StructureWorks
5-10 weeks lead time
Sungold Power
No lead time, if items are in stock.
Ships in 4-9 days
Sunstone Metal Products
2-4 weeks lead time
Tenshon
No lead time, if items are in stock.
Ships in 2-3 weeks
TruGolf
No lead time, if items are in stock.
Ships in 4-9 days
Valencia
1-4 week(s) lead time
Warming Trends
No lead time, if items are in stock.
Ships in 2-4 weeks
Westminster Teak
No lead time, if items are in stock.
Ships in 3-7 days
Shipping Questions?
Contact: sales@freedomroom.com
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
support@freedomroom.com
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.