Skip to content

Refund policy

Return & Refund Policy

At Freedom Room, you can shop with confidence knowing most items are covered by our 30 Day Returns Policy. Because we work directly with each manufacturer, some brands have their own return terms. If a brand section below differs from our standard policy, the brand section applies.

To start a return, email support@freedomroom.com with your order number. We will confirm whether your item qualifies and send detailed return instructions. Items sent back without first requesting a return will not be accepted.

Our Standard 30 Day Returns Policy

  1. Return window: Request your return within 30 days of delivery.

  2. Item condition: Items must be unused, unassembled, and in their original packaging with all parts and accessories. You will be asked for photos showing the item and packaging before we approve the return.

  3. Return shipping: You are responsible for return shipping costs. Original shipping charges are not refundable. We can provide a prepaid return label, and its cost will be deducted from your refund.

  4. Higher-value items: For brands that follow our standard policy, items priced at $1,000 or more are subject to a 35% return fee, deducted from your refund. This fee is waived if the item arrives damaged or defective, or if we sent the wrong item.

  5. Inspection: Refunds are issued after the item is received and inspected. Items that arrive used, assembled, damaged, or without original packaging may be refused or receive a partial refund.

Custom, Made-to-Order, and Special Order Items

Many of our structures and furnishings are built to order for you. This includes Garden House 24 and Sawmill Structures garden rooms and saunas, Brookside Timber Frame structures, Structureworks pergolas, custom BBO Poker Tables, Fireside Lodge upholstered and custom pieces, LuxCraft special orders, and any item with custom sizes, colors, or options.

  • Before production: Orders can be cancelled before production begins. Some brands charge a cancellation fee, listed in their section below.
  • After production starts: Custom and made-to-order items are final sale and cannot be cancelled, changed, or returned, except for manufacturing defects or shipping damage.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. For freight deliveries, note any visible damage on the delivery receipt or bill of lading before signing, and take photos of the packaging and product. Contact us within 48 hours of delivery for shipping damage, missing parts, or incorrect items, or sooner if your brand section below requires it. Keep all packaging until your claim is resolved.

We will work with the manufacturer to repair or replace the item, or send replacement parts, at no cost to you. Issues that appear after the return window are handled under the manufacturer's warranty. See our warranty page for details.

Brand-Specific Return Terms

Airpura

  • Returns accepted within 30 days of delivery. The unit must be clean, undamaged, and in its original box with protective foam and manuals.
  • A 25% restocking fee applies unless you start your return within 10 days of delivery.
  • Replacement filters, UV lamps, and pre-filters cannot be returned. Units used during renovations or to filter smoke or heavy chemicals are not eligible.
  • You are responsible for return shipping.

All Things Cedar

  • Change-of-mind returns follow our standard 30 Day Returns Policy. Items must be unused, unassembled, and in their original packaging. Contact us first, as these items may ship back to a different address.
  • Defective or damaged items or parts reported within 30 days of purchase, with photos, are replaced at no cost. Defective items are replaced rather than refunded.
  • Variations in color and grain, small knots, and gradual weathering to silver gray are natural characteristics of Western Red Cedar and are not defects.

Arkrocket

  • Returns accepted within 30 days of delivery in new condition and original packaging.
  • Change-of-mind returns are subject to a restocking fee, and you are responsible for return shipping.
  • Damaged or defective items require photo or video evidence.

Austin Air

  • Returns accepted within 30 days of delivery. Change-of-mind returns are subject to a $25 restocking fee, and you are responsible for return shipping.
  • Defective units, damaged units, or shipping errors are replaced at no cost.
  • Returns are not accepted after 30 days. Defects after 30 days are repaired under warranty.

BBO Poker Tables and Game Theory Tables

  • Returns accepted within 30 days of delivery and subject to a 15% restocking fee. You are responsible for all return shipping.
  • Custom tables, including custom armrest materials or layouts, are non-refundable after delivery.
  • Cancellations are free within 24 business hours of ordering. After that, a 15% cancellation fee applies, and a 30% fee applies once production has started.
  • Note any shipping damage on the bill of lading at delivery.

Chicago Brick Oven

  • All Chicago Brick Oven sales are final and cannot be returned for change of mind.
  • Shipping damage must be reported within 48 hours of delivery. Defects are covered by Chicago Brick Oven's warranty.

Crate & Barrel

  • Returns accepted within 30 days of delivery in new, unused, resalable condition.
  • You are responsible for return shipping and any pickup fees.
  • Custom or made-to-order furniture, personalized items, floor samples, and final sale items cannot be returned.

Crosley

  • Returns of new, undamaged items accepted within 30 days in original, complete packaging, subject to a 15% restocking fee.
  • Defective items reported within 30 days are repaired or replaced at no cost. After 30 days, Crosley's manufacturer warranty applies.

DreamPod

  • Returns accepted within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.
  • All returns are subject to a 20% restocking fee. You are responsible for return shipping, and shipping costs are non-refundable.
  • The restocking fee is waived if the product was damaged in transit or was faulty on arrival. DreamPod will troubleshoot or replace defective products.

Fireside Lodge Furniture

  • Returns must be requested within 30 days of delivery. Items must be in their original condition and packaging, and are subject to a 20% restocking fee plus return freight. Original freight is non-refundable.
  • Custom, modified, and upholstered pieces (all upholstered furniture is made to order), as well as clearance and discontinued items, are final sale.
  • Cancellations after an order enters production are subject to a fee of at least 20%.

GIK Acoustics

  • Standard, in-stock items can be returned within 30 days of delivery. You are responsible for return shipping, and original shipping is non-refundable.
  • Custom items such as Acoustic Art Panels, fabric by the yard, insulation products, and B-stock or clearance items are final sale.
  • Report shipping damage within 48 hours of delivery with photos, and keep all packaging.

Golden Designs (including Dynamic and Maxxus saunas)

  • Orders may be cancelled within 24 hours of purchase.
  • Returns must be approved and requested within 30 days of delivery. Unopened items in original packaging: you pay the original shipping charge plus return freight (charged at 120% of the original shipping cost).
  • Opened or assembled items that have never been used: the same shipping charges apply, plus a 20% restocking fee.
  • Saunas that have been used cannot be returned.

Jackery

  • Returns accepted within 30 days of delivery in original condition, with all parts, accessories, and documentation in the original packaging.
  • Items not returned in original condition are subject to a restocking fee. Return shipping is deducted from your refund unless the item is defective or arrived damaged.

KingsBottle

  • Returns accepted within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging.
  • Change-of-mind returns may be subject to a restocking fee. You are responsible for return freight, and outbound freight is non-refundable.
  • Shipping damage must be noted at delivery and reported within 48 hours.

LuxCraft

  • Returns of in-stock items receive full credit with no restocking fee, as long as the item comes back in the same condition it was shipped. A fee may apply if damage is found on inspection.
  • Special orders (non-stock items) cannot be returned.
  • Inspect items after unboxing and before assembly. If anything is damaged, send photos and we will supply replacement parts.

Outdoor Living Today

  • Change-of-mind returns follow our standard 30 Day Returns Policy, including the 35% return fee on items priced at $1,000 or more.
  • Broken or missing parts reported within 30 days of delivery are replaced free of charge. Note any freight damage on the delivery receipt and take photos at delivery.
  • Keep all boxes until your structure is fully installed, as boxes may arrive separately.

Outdoor Order

  • Shortages, discrepancies, or incorrect items must be reported within 24 hours of delivery.
  • Unopened items in original packaging are subject to a 10% restocking fee. Opened items, or items not returned with all original packaging, are subject to a 20% restocking fee.
  • Assembled PRISM QUAD heaters that are not defective are final sale. Return shipping is non-refundable.

Senville

  • Shipping damage must be reported within 7 days of delivery. Concealed damage must be reported within 30 days.
  • Units found defective within 30 days of purchase can be returned for a replacement or refund, complete with original packaging and accessories.
  • Returns for reasons other than damage or defect may be subject to a 15% restocking fee. After 30 days, issues are handled under Senville's warranty.

SkyTrak

  • Returns accepted within 30 days of purchase in original packaging, with all parts and no signs of wear or damage.
  • Returns that don't meet these conditions may be subject to a fee of up to 40%. You are responsible for return shipping unless the item is defective, damaged, or incorrect.
  • Software, subscriptions, accessories, and custom setups cannot be returned.

Sun Gold Power

  • Returns accepted within 30 days of delivery in undamaged condition, in the original packaging with all accessories.
  • You are responsible for return shipping unless the item arrived damaged, is defective, or is incorrect.

Valencia Theater Seating

  • Returns must be requested within 15 days of delivery. Items must be in like-new condition and in their original packaging.
  • A return fee applies, and you are responsible for return shipping.
  • Damaged or incomplete shipments should be reported right away. We will arrange replacement parts, repairs, or a replacement unit.

Westminster Teak

  • Westminster Teak items can be returned only if they are defective or were shipped incorrectly, reported within 30 days of delivery.
  • Visible damage, concealed damage, or missing items must be reported within 7 days of delivery with photos. Keep all packaging.
  • Made-to-order cushions and fabrics, furniture covers, and teak care products cannot be returned unless defective.

All other brands

Items from all other brands we carry, including Aeromist, ACiQ, Alfresco, Breville, Couristan, Gozney, Inovabed, Instant Pot, Marshall, Memphis Grills, Modern Lé Luxe, Momeni, Ninja, Nordic Ware, Ooni, Raw Thrills, Sonos, Sunstone, Tenshon, TruGolf, Victrola, and Warming Trends, follow our Standard 30 Day Returns Policy above, including the 35% return fee on items priced at $1,000 or more.

Exceptions / Non-Returnable Items

Perishable goods (such as plants), custom and personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards cannot be returned. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

To cancel an order, email or call us right away. Orders cancelled before they ship receive a full refund, unless the brand terms above include a cancellation fee or the item is custom or made to order. Orders cancelled after shipping follow the return terms for that brand and are subject to return shipping costs.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days, less any applicable restocking or return fees and shipping charges. It may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@freedomroom.com.

Returns should be sent to 1401 Lavaca St, Austin, TX 78701 unless your return instructions list a different address. Many items ship directly from the manufacturer and return there.

Questions? Contact us at support@freedomroom.com or 512-777-0154.

Last Updated November 2, 2026